Reference

How Your Account Works at kampung138

These terms cover everything that governs how your account is opened, how funds move through DANA, OVO, and GoPay, and what both you and we are responsible for.

Account eligibility conditionsDANA, OVO, GoPay deposit rulesWithdrawal verification stepsAccount suspension policyGoverning jurisdiction notice
kampung138 How Your Account Works at kampung138
ACCOUNT SECURITY

How We Protect Your Account and Data

Account security and fair handling of your data sit at the centre of how we run this platform. We do not share your personal information with third parties outside of what is needed to process your DANA, OVO, or GoPay transactions and to meet any legally required reporting obligations. Here is how each area works in practice.

Data Handling

Your registration details and transaction records are stored on secure servers. We keep only what is necessary to operate your account and process your wallet payments correctly.

Cookie Use

We use session cookies to keep you logged in and preference cookies to remember your language and payment settings. You can clear these from your mobile browser at any time without losing your account.

Account Access Control

Login requires your registered credentials plus an OTP sent to your phone number. If you notice any unrecognised login, contact support immediately and we will lock the account while we investigate.

Data Retention and Requests

We retain account and transaction data for as long as your account is active and for a period after closure as required by applicable rules. To request a copy of your data or ask for deletion, contact us by email.

CONTACT CHANNELS

Reach Us About Any Terms Question

If a section of these terms is unclear, or if you believe a rule has been applied incorrectly to your account, reach out through any of the channels below. Our support team handles account and policy questions alongside the usual deposit and withdrawal help — you do not need a separate escalation path.

Team online

Live Chat

Connect directly through the chat window on any page. Available around the clock for account queries, terms clarifications, and wallet verification questions.

Email Support

Send a detailed message if your question involves account documentation or a formal terms dispute. We aim to respond within one business day.

WhatsApp

For quick terms or account questions on mobile, WhatsApp is the fastest written channel — no login required, just message from your registered number.

Common Questions About These Terms

Below are the questions we hear most often about how these terms affect your account, your payments, and your rights. Each answer reflects how the rules actually work on this platform.

No. Each person may hold one account only. Duplicate accounts are against these terms and may result in both accounts being suspended and any pending withdrawals being placed on hold pending review.

The core account terms stay the same regardless of which wallet you use. However, each wallet — DANA, OVO, GoPay — has its own processing rules that run alongside ours, and both sets apply to your transaction.

We will notify you by the contact method on file and may suspend access while we review the situation. If the breach is confirmed, we may close the account and process any eligible balance to your registered wallet.

The updated version is posted on this page with a revised effective date at the top. We may also send a notification to your registered email or phone number if the change is material to your account.

Yes. Send your request by email from the address linked to your account and we will respond within a reasonable timeframe. The process is outlined in our data handling policy referenced in the terms.

Contact our support team through live chat, email, or WhatsApp with your account details and the specific term in question. We will review the case and respond with an explanation or resolution step.