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How kampung138 Handles Your Personal Data

Your account data — including the wallet details you use for DANA, OVO, and GoPay transactions — is handled with clear rules on what we collect, why we collect it, and how long we keep it.

Account Data ProtectionWallet Transaction PrivacyCookie ControlsData Access Rights
kampung138 How kampung138 Handles Your Personal Data
DATA HANDLING DETAIL

How We Protect and Manage Your Information

Secure Data Storage

Account data is stored using SSL-encrypted connections. Payment references from DANA, OVO, and GoPay transactions are held on secured servers and are not accessible to unauthorised parties.

Cookie Usage

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage non-essential cookie preferences through the consent panel on your first visit.

Retention and Deletion

We keep your account data while your account is open. If you close your account, we retain records for the period required under applicable local regulations, then delete or anonymise them.

Requesting Your Data

You can request a copy of the personal data we hold on your account by contacting support via live chat or email. We will verify your identity before releasing any account information.

PRIVACY CONTACT

How to Reach Us About Your Data

Live Chat Support Reach our account team directly through the live chat window on kampung138. Available around the clock for data access requests and account privacy questions.
Email Privacy Request Send a written data request to our support address listed in your account dashboard. We aim to respond to all privacy-related emails within a few business days.
Account Settings Panel Some data preferences — including cookie consent and communication settings — can be adjusted directly inside your account settings without contacting support.

Your Privacy Questions Answered

We collect your name, contact details, and the information needed to verify your identity. When you deposit via DANA, OVO, or GoPay, we also store the transaction reference returned by the payment processor.

We do not sell your data. We share only what is necessary with payment processors like DANA, OVO, and GoPay to complete your transactions, and with identity verification services where local regulations require it.

Contact our support team via live chat on kampung138 or through the email address in your account dashboard. After verifying your identity, we will provide or correct your data as requested.

We retain account records for the period required by applicable regulations in your region after account closure. Once that period ends, your data is deleted or anonymised from our systems.

No. We never store your full e-wallet login credentials or PINs. Only the transaction reference numbers returned by the payment processor after a transfer is confirmed are recorded on our side.

You can adjust cookie preferences in the consent panel and contact support to discuss other data processing consents. Note that withdrawing certain consents may affect your ability to use account features.